General Show Information

  • How can I receive more information about the show?

    Get the latest news from Charlie and the Chocolate Factory sent right to your inbox by signing up for email updates. You can find a link on the bottom of our homepage. For ticketing information, please visit Ticketmaster. You can also stay connected with the show on Facebook, Instagram, and Twitter.

  • Is there an age limit/recommendation?

    Charlie and the Chocolate Factory is recommended for ages 6 and older. Children under the age of 4 are not permitted in the theatre.

  • What should I wear to the show?

    There is no specific dress code. Formal attire is not required.

  • Can I make a request for ticket donations for an upcoming fundraiser or auction?

    At this time, due to availability, Charlie and the Chocolate Factory is unable to accommodate such ticket requests.

  • How long is the show?

    The show is 2 hours, 30 minutes, including one 15-minute intermission.

  • Where and when can I purchase the cast album?

    You can order the cast album now on iTunes and Amazon.

  • What are the dates of Charlie and the Chocolate Factory's National Tour?

    Charlie and the Chocolate Factory will begin its National Tour in September of 2018. Dates are currently being held into the summer of 2020. Dates and cities to be announced.

  • Can I arrange a backstage tour or meet and greet with the cast?

    We are unable to arrange free backstage tours or meet and greets with the actors.

  • Who will perform on the night I’ve purchased tickets for?

    All actors are scheduled to appear at each performance unless otherwise noted on Ticketmaster or our website. Unfortunately, we cannot guarantee the appearance of any actor as their schedules are always subject to unplanned absence, illness or holiday.

  • Who do I contact for press-related inquiries?

    For press-related inquiries only, please email

Ticketing Information

  • I have a ticketing question. Who can I contact?

    For all ticketing questions, contact Ticketmaster at 877-250-2929.

  • What’s the best way to get tickets?

    Be sure to purchase tickets from official sources to avoid overpriced or counterfeit tickets. Book online at, call Ticketmaster at 877-250-2929, or visit the Lunt-Fontanne Theatre box office.

  • What is the performance schedule?

    Please visit our tickets page to view the most up to date calendar.

  • How can I get the best seats for the show?

    For the best Orchestra and Front Mezzanine seats, look for Premium Tickets. These are often available when all other tickets are sold out.
    To book tickets, visit

  • Are group tickets available?

    For information or to purchase tickets for groups of 12 or more, contact Broadway Group Sales. Call 1-800-BROADWAY ext. 2 or visit

  • My performance was cancelled or I am no longer able to attend the show. Can I get a refund or exchange my ticket?

    For any cancelled performances and questions regarding exchanges, or refunds, please reach out directly to your point of purchase. Ticketmaster can be reached at 800-653-8000. Please note, Ticketmaster has a no refund or exchanges policy.

  • What is the show's rush ticket policy?

    General rush tickets are priced at $40.00 per ticket and can be picked up at the box office starting at 10:00am Monday-Saturday, and 12:00pm on Sunday. Seating location is at discretion of box office. Limit two per person.

Theatre Information

  • Where is the theatre located?

    The Lunt-Fontanne Theatre is located at 205 West 46th Street (between Broadway and 8th Avenue). Click here to view a map.

  • What accessibility resources are available at the theatre?

    The Lunt-Fontanne Theater is wheelchair accessible. For more Access Information, including Performances for People with Hearing Loss, Performances for the Partially Sighted and Blind, Access Ticket Information and more, click here.

  • When is the box office open?

    The Lunt-Fontanne Theatre box office is open. The schedule is as follows.

    Monday – Saturday: 10:00 am – 8:00 pm

    Sunday (when there is a 1:00pm show only): 11:00am-6:00pm

    Sunday (when there is a 6:30pm show): 11:00am-7:00pm