General Show Information

  • When is the show coming to Broadway?

    Broadway previews begin March 28, 2017. Charlie and the Chocolate Factory’s official opening night on Broadway is scheduled for April 23, 2017.

  • How can I receive more information about the show?

    Get the latest news from Charlie and the Chocolate Factory sent right to your inbox by signing up for email updates. You can find a link on the bottom of our homepage. For ticketing information, please visit Ticketmaster. You can also stay connected with the show on Facebook, Instagram, and Twitter.

  • Is there an age limit/recommendation?

    Charlie and the Chocolate Factory is recommended for ages 6 and older. Children under the age of 4 are not permitted in the theatre.

  • Is there a cast recording of this production?

    At this time, there is not a cast recording for Charlie and the Chocolate Factory. Please follow us on social media for updates.

  • What should I wear to the show?

    There is no specific dress code. Formal attire is not required.

  • Can I make a request for ticket donations for an upcoming fundraiser or auction?

    At this time, due to availability, Charlie and the Chocolate Factory is unable to accommodate such ticket requests.

Ticketing Information

  • I have a ticketing question. Who can I contact?

    For all ticketing questions, contact Ticketmaster at 877-250-2929.

  • What’s the best way to get tickets?

    Be sure to purchase tickets from official sources to avoid overpriced or counterfeit tickets. Book online at Ticketmaster.com, call Ticketmaster at 877-250-2929, or visit the Lunt-Fontanne Theatre box office, beginning February 6, 2017.

  • What is the performance schedule?

    Please visit our tickets page to view the most up to date calendar.

  • How can I get the best seats for the show?

    For the best Orchestra and Front Mezzanine seats, look for Premium Tickets.
    These are often available when all other tickets are sold out.
    To book tickets, visit Ticketmaster.com. 

  • Are group tickets available?

    For information or to purchase tickets for groups of 12 or more, contact Broadway Group Sales. Call 1-800-BROADWAY ext. 2 or visit Broadway.com.

  • My performance was cancelled or I am no longer able to attend the show. Can I get a refund or exchange my ticket?

    For any cancelled performances and questions regarding exchanges, or refunds, please reach out directly to your point of purchase. Ticketmaster can be reached at 800-653-8000. Please note, Ticketmaster has a no refund or exchanges policy.

  • Can I arrange a backstage tour or meet and greet with the cast?

    We are unable to arrange free backstage tours or meet and greets with the actors.

Theatre Information

  • Where is the theatre located?

    The Lunt-Fontanne Theatre is located at 205 West 46th Street (between Broadway and 8th Avenue). Click here to view a map.

  • When is the box office open?

    The Lunt-Fontanne Theatre box office is now open. The schedule is as follows.
    Monday – Saturday: 10:00 am – 8:00 pm
    Sunday: 12:00 pm – 6:00 pm

  • What accessibility resources are available at the theatre?

    The Lunt-Fontanne Theater is wheelchair accessible. For more Access Information, including Performances for People with Hearing Loss, Performances for the Partially Sighted and Blind, Access Ticket Information and more, click here.